Financial related
* Branched environments
Business & staff: how to be aware of invisible difficulities, what areas they may struggle and understand and how to approach various situations & scenarios. Be also aware of when  situations which may be challenging and procedures which does not harm their confidence in using your services.

Invisible difficulities as customers: Any financial environment can be a stressful and physical strain. This can mean the affected can be easily misjudges making it harder to make use of their finances, especially with ant expectation they may be out of their dept.  An information guide along with guidelines on when they needs to understand they may find difficult. Provide a series of developments tools to make it easier to organise their finances.

* Correspondence
Because of the language and the type of content can be overbearing and difficult to follow.


* Phone
Telephone financial related services can be stressful experiences with the all the things you may needs to do especially when some organisations needs to present and many even need to provide additional pin number or codes.
Staff & management: If the team is aware of the difficulities the affected may life with, a number of procedures to make it easer to customer to  enable the customer to make full use if the services, facilities and features.

Invisible difficulties as Customers: A information guide to enable the customer to understand better what they need to know and understand and some personal developments tools to improve organising to be smart and efficient customer.

Focused areas
Banks, building societies
Life & non life insurance & financial loans
Utility & Household related