Enabling to have smarter understanding at practical & hands on levels when working with a customer or service user who has invisible difficulties. Also to be aware how certain procedures can help or hinder for that person with difficulties accessing your service affectively.

To develop strategies and extra procedures so a person with their hidden difficulties does not create and any frustration or impatience over their difficulties and avoid any conflict to any sort or extreme side affects which affect the services you provide or for them to affect their custom of the services you provide.